Privacy Policy

Privacy Policy

Last updated: December 2024

Introduction

Welcome to HEIC Convert ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our online image conversion services at heicconvert.online.

Information We Collect

Files You Upload

  • Image Files: We temporarily process the image files you upload for conversion purposes only
  • File Metadata: We may access file metadata (such as EXIF data) during the conversion process
  • Conversion Preferences: Settings you choose for image conversion (format, quality, etc.)

Automatically Collected Information

  • Usage Data: Information about how you use our service, including conversion frequency and file types
  • Device Information: Browser type, operating system, and device specifications
  • Log Data: IP addresses, access times, and pages visited for security and analytics purposes

Account Information (Premium Users)

  • Contact Information: Email address for account creation and communication
  • Payment Information: Processed securely through third-party payment processors
  • Subscription Details: Plan type, billing history, and usage statistics

How We Use Your Information

File Processing

  • Convert your images between different formats (HEIC, JPG, PNG, WebP, etc.)
  • Apply compression and quality settings as requested
  • Provide batch processing capabilities for premium users

Service Improvement

  • Analyze usage patterns to improve our conversion algorithms
  • Monitor service performance and reliability
  • Develop new features and formats

Communication

  • Send service-related notifications and updates
  • Provide customer support and technical assistance
  • Share important changes to our terms or policies

Data Security and Storage

File Security

  • Encryption: All file uploads and downloads are encrypted using SSL/TLS
  • Temporary Storage: Files are stored temporarily only during the conversion process
  • Automatic Deletion: All uploaded files are automatically deleted within 24 hours
  • No Permanent Storage: We do not permanently store your converted images

Account Security

  • Password Protection: User accounts are protected with secure password requirements
  • Two-Factor Authentication: Available for enhanced account security
  • Access Controls: Strict internal access controls to protect user data

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

Service Providers

  • Payment Processors: For handling subscription payments securely
  • Cloud Infrastructure: For reliable service delivery and performance
  • Analytics Services: For understanding usage patterns (anonymized data only)

Legal Requirements

  • Legal Compliance: When required by law or legal process
  • Safety Protection: To protect the rights, property, or safety of our users
  • Terms Enforcement: To enforce our Terms of Service

Your Rights and Choices

Data Access and Control

  • Account Access: View and update your account information at any time
  • Data Deletion: Request deletion of your account and associated data
  • Data Portability: Request a copy of your personal data in a portable format

Communication Preferences

  • Email Notifications: Opt out of non-essential communications
  • Marketing Communications: Unsubscribe from promotional emails
  • Service Updates: Receive important service-related notifications

Cookies and Tracking

Essential Cookies

  • Authentication: To maintain your login session
  • Preferences: To remember your conversion settings
  • Security: To protect against fraudulent activity

Analytics Cookies

  • Usage Analytics: To understand how our service is used (anonymized)
  • Performance Monitoring: To ensure optimal service performance
  • Error Tracking: To identify and fix technical issues

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

  • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • Standard Contractual Clauses: Legal frameworks for secure data transfers
  • Certification Programs: Participation in recognized privacy frameworks

Data Retention

File Data

  • Uploaded Files: Deleted automatically within 24 hours
  • Conversion History: Retained for 30 days for premium users (for re-download purposes)
  • Error Logs: Retained for 90 days for troubleshooting purposes

Account Data

  • Active Accounts: Retained while your account is active
  • Inactive Accounts: Deleted after 2 years of inactivity
  • Deleted Accounts: Permanently deleted within 30 days of deletion request

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Email Notification: For registered users
  • Website Notice: Prominent notice on our website
  • In-App Notification: For users of our service

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@heicconvert.online
  • Website: Contact form at heicconvert.online/contact
  • Address: [Your Business Address]

This Privacy Policy is effective as of the date listed above and governs your use of our image conversion services.